FAQ — Organizers

How to sell tickets on ePassLive?

The first step to selling tickets is creating an account on ePassLive. When you register, we guide you through creating your organizer profile, publishing your events and putting your tickets and merchandise on sale. You can create your account right now and start selling within minutes.

The platform is built so you can manage your ticketing 100% on your own — no need to wait for a confirmation from our team. Of course, if you need a hand, we are always one message away through our contact page, and we can set up your account for you.

How much does it cost?

Registration and publishing events are completely free for organizers. Ticketing fees, calculated from the ticket price, are charged to buyers at checkout. These fees are added to your sale price and amount to $1 + 3% of the price of each ticket or merchandise item — a fraction of what the big ticketing networks charge.

How much do I keep from the transaction?

Selling tickets is free on ePassLive; a standard credit-card fee of 3% of the total transaction is deducted from your revenue. This fee is charged by Moneris, our secure credit-card payment provider.

Billing

If you choose to use billable services, we inform you of their cost beforehand. Depending on the services you select, billing happens on delivery of the service or on a monthly basis.

When and how do I get paid? (settlements)

You can request a payout of your ticket revenue at any time from your dashboard. ePassLive reserves the right to hold funds up to 30 days after your event. Payouts are issued by direct deposit or cheque in the currency you collected them in, once your bank account is verified in the account settings. Service fees and any amounts due to ePassLive are deducted automatically.

Can I print consignment tickets (BOCA printer)?

Yes. ePassLive can generate printable consignment tickets so you can sell at the door or through resellers. Tickets printed on a BOCA thermal printer are produced from your dashboard and remain traceable in your ticketing reports. Reach us through our contact page to activate consignment printing on your account.

Still have a question?

If your question is not answered in this FAQ, reach us through our contact page.